Delivery & Returns

UK Delivery

Standard 2-5 Days £4.00
Next Working Day £8.99

Notes:
The working week is considered Monday – Friday.
Next Working Day orders must be placed before 1pm
Orders placed after 1pm, over the weekend or on a Bank Holiday will be handled the following working day

All UK orders over £60 will automatically qualify for FREE STANDARD SHIPPING.

European Shipping

Standard 5-7 days from £25.00

Notes:
Orders placed over the weekend or on a Bank Holiday will be handled the following working day We are not responsible for any delays in clearing customs at customers end Please email us for our special rates for larger quantities.

International Shipping

Courier 7-14 days Starting from £29.00

To get an estimate on the shipping costs to your specific country, place items required into your shopping cart which will calculate the expected cost for delivery of your order.

Notes:
Orders placed over the weekend or on a Bank Holiday will be handled the following working day The customer is responsible to pay and clearance charges and duties in their country We are not responsible for any delays in clearing customs at customers end Please email us for our special rates for larger quantities.

If your parcel does not arrive in the specified time, please email customercare@proluxe.co.uk and we’ll be happy to help!

RETURNS & REFUNDS

DOWNLOAD RETURNS FORM BY CLICKING HERE.

Returns

You can return your item in its original condition:
1. Fill out the returns form; click here to download and print the form.
2. Please fully fill out the form with all of your details including the product code, name, size, colour and quantity of the items you want to return to us.
3. You will need to send the items back to us at your own cost and you will be refunded within 5-7 days of us receiving the items.

Notes:
Unfortunately we cannot offer a refund
a) If you return your items to us later than 30 days from receiving your order.
b) If your items are in clearance or personalized
c) If your items are dirty or damaged from your personal use.